Refund Policy

Last updated: 2026-09-12

1. First purchase: 14 days

For your first purchase of any plan (lifetime, yearly, or monthly) you can request a refund within 14 days of the payment. You do not need to give a reason. We refund the full amount you paid, including any tax collected.

2. Later purchases: 7 days if unused

Plans are one-time purchases and never renew automatically, so there is nothing to cancel. If you buy a further period after your first purchase (for example extending a yearly plan), that purchase can be refunded within 7 days as long as the extension has not been used with a paid entitlement beyond ordinary testing. Section 1 always covers your first purchase, whatever plan it was.

3. What we cannot refund

• Requests made after the windows above, unless required by law in your country.
• Accounts terminated for abuse, such as repeated trial creation or account sharing.
• Payments made more than 180 days ago, where the payment provider can no longer process a reversal.

4. EU/UK consumers and the right of withdrawal

If you are a consumer in the EEA, the UK, or a similar jurisdiction, you generally have a 14-day right of withdrawal for digital content. By buying and immediately gaining access to the Software, you ask us to begin delivery right away, and you acknowledge that you lose the right of withdrawal once delivery has begun. We still honour the 14-day no-questions refund in section 1, which is at least as generous, so in practice you have the same 14 days either way.

5. Defective or unavailable service

If the Software does not work as described for you and we cannot fix it, you can request a refund at any time during your paid period — for the unused portion of a period plan, or in full for a lifetime purchase. This is independent of the windows above.

6. How to request a refund

1. Write to hi@microstep.today from the email address you used to buy, or tell us the email address and the approximate payment date.
2. We reply within 2 business days and pass the request to our merchant of record.
3. The refund goes back to the original payment method. Banks typically take 5–10 business days to show it. Taxes collected are refunded along with the payment.

Refunds are processed by our merchant of record, which is the legal seller for your purchase; it appears on your bank statement and it issues the credit.

7. Chargebacks

Please contact us before opening a chargeback. We refund quickly when asked directly, and a chargeback usually takes much longer to resolve for both sides.

中文说明（仅供参考）

首次购买 14 天内无条件退款：写信到 hi@microstep.today，无需说明理由，全额退还 （含收取的税费）。各方案均为一次性购买、不自动续费，因此无需取消；首次购买之后 再次购买的周期（例如续加一年）在 7 天内、且未超出普通测试范围使用时同样可退。超过上述期限 （或依法必须退款的除外）、因滥用被终止的账号、以及超过 180 天无法由支付方冲正的付款不予退款。 若软件在你这里无法按说明工作且我们无法修复，你可以在付费期内随时要求退款（周期方案退未使用 部分，买断全额）。

欧盟/英国消费者依法享有 14 天数字内容撤回权；你在购买并立即获得访问时即表示同意立即交付， 交付完成后撤回权消灭——但本政策第 1 条提供的 14 天无理由退款不低于该权利，实际效果一致。 退款由记录商户（法律上的卖方）执行，通常 2 个工作日内受理，银行入账需 5–10 个工作日。 若中文与英文版本有出入，以英文版本为准。